We stand behind every piece we send — if something isn't right, we'll put it right.
Reporting a defective or damaged item: contact us through our Contact page within 48 hours of delivery for transit damage, or any time within the warranty period for a fault. Include your order number and a short description.
Photos or video: please attach a photo or short clip of the issue so we can resolve it quickly — usually without asking you to send anything back.
What happens next: we review within 1–2 business days and offer a free replacement or a full refund. For clear transit damage or a manufacturing fault, no return is needed.
Warranty: every lamp is covered against manufacturing defects for 12 months from delivery. Normal wear, accidental damage and misuse are not covered. EU customers also keep their statutory 2-year guarantee.
Complaints are always welcome — reach us via our Contact page and we'll reply within 24 hours.