Everything you might want to know before your first order.
How long does shipping take?
Orders are prepared in 1–3 business days and typically arrive within 6–12 business days. You'll receive a tracking link by email as soon as it ships.
How do I track my order?
Use the link in your shipping email, or contact us and we'll look it up.
What is your returns policy?
Every order is covered by our 30-night home trial — if it isn't right, contact us within 30 days for a replacement or full refund.
Is it safe to leave on?
Yes — there is no flame. Use it like any lamp and switch it off when you're away for long stretches.
Will it fit my candles?
Most models fit standard jar candles up to about 6″ tall / 22 oz.
How do I contact support?
Any time through our Contact page — we reply within 24 hours.